WE JUST RECEIVED THIS LETTER AT THE WHITTIER PAVILION Dear Director of Whittier Pavilion, I’m writing this letter of appreciation of your entire staff including all nurses, caseworkers, mental health personnel, and even food staff servers. They have all treated me with the utmost respect and compassion in any and all dealings I’ve had with them. I’m thoroughly impressed with my stay here which initially I wasn’t looking forward to but in my interaction with your staff I’ve been reasoned with and therefore calmed and relaxed afterwards. I will certainly recommend this facility to any people I know that may be in need of a crisis intervention hospital. I sincerely admit that, so thank you very much for all your care and diligence not just for me but for any patients I’ve seen in my past week here everyone was dealt with compassion, dignity and a lot of patience on your staff’s behalf!!! Thanks again and have a wonderful New Year of of 2016. Yours truly

The Whittier Pavilion

Unit Secretary

Location: Bradford, MA - Whittier Rehabilitation Hospital

Category: Nursing

Unit Secretary - Full Time all shifts

Primary Responsibilities:
• Under the supervision of the Director of Nursing and Clinical Services/Designee, organizes the activities occurring in the nursing station by performing secretarial and receptionist duties, acting as a source of communication, and maintaining the physical environment of the area.
• Maintains Medical Record.
• Transcribes doctors’ orders/renewals and per physician/designee, which will be checked by licensed staff.
• Initiates, receives and forwards labs and other information to licensed staff and files in appropriate sections of the chart.
• Thins chart of excess material when it becomes to full, according to policy.
• Maintains confidentiality in all office, departmental, hospital, employee and patient‐related business.
• Maintains communication as the central communication hub on a designated unit.
• Answers the telephone in a courteous and efficient manner and relays messages appropriately and in a timely manner.
• Communicates with the interdisciplinary team members regarding scheduling patient’s activities and tests.
• Acts as a resource to families, patients, visitors and staff on the patient care unit.
• Assists in coordinating patient charge cards.
• Schedules follow‐up and other appointments for outside the facility and makes arrangements for transportation as ordered by physician. 
• Coordinates patient consults (podiatry, psych, etc.) in‐house and outside the facility per physician order.
• Prepares for patient and admission and discharge.
• Communicates with licensed nurse and physician upon patient arrival at the Hospital.
• Prepares admission charts for current admission and obtains any previous medical records.
• Copies information related to discharge, follow‐up appointments and post discharge and forwards to appropriate receiving facility.

• High School Diploma required.
• Ability to read, write and comprehend medical terminology.
• Previous experience preferred.
• Degree/Certificate in Medical Terminology preferred.
• Knowledge of growth and development across the life span.

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