FAQ

Rebecca Roman: I’m writing to let you know how instrumental your team was in my well being. Starting with reception, Darlene Perreault and Sarah Coltran, always very friendly and helpful with my appointments...they both always gave 100% with big smiles. I started in the spring with Lisa Slowman for therapy to ease my pain...she gave me amazing devices to use which helped greatly. She knew I was a big gardener and even found special articles to help me utilize for less pain. Lisa’s very kind, compassionate, with great knowledge of her task at hand (no pun intended). Whittier is not close to my home in West Boylston, but because of Lisa, Darlene, and Sarah the travel was worth doing. I recommend Whittier highly because of these girls and feel an acknowledgement to them is in order with a very special “Thanks.” —Sincerely, J. Johnson


Whittier Rehabilitation Hospital Westborough

There are many questions one might encounter when trying to find the best possible care for their loved ones.  Below are some frequently asked questions and their answers.

 

Q: What’s the difference between Acute Rehabilitation and Subacute Rehabilitation? 

A: Acute (hospital) level inpatient rehabilitation is appropriate for patients with a rehabilitation diagnosis, who will benefit from an intensive, multidisciplinary acute rehabilitation program. The patient is expected to make significant functional and/or medical improvement within a reasonable time frame. Patients receive up to three hours of therapy. Therapy is provided on both a one to one and group basis, depending on the needs of the individual patient.
 
Subacute level care is less intensive than acute rehabilitation. A multidisciplinary approach, including physical, occupational and speech therapy is provided in the subacute setting, however, the number of hours each patient receives depends on how much the patient can tolerate.
 

Q: Who will be my doctor?

A: Each patient admitted to our hospital is assigned to a physician – called a Physiatrist, (fizz-eye-a-trist) – who specializes in physical rehabilitation medicine. The Physiatrist leads the patient’s rehabilitation team, which includes case management, nursing, therapy, nutrition, neurological psychology and social services. Your Physiatrist will communicate your progress and discharge date to your Primary Care Physician.
 
There is also a medical staff, which consists of specialty physicians who provide consultations to our patients. Some of these physicians may include specialists in orthopedics, neurology, cardiology, nephrology and pulmonary medicine.
 

Q: Can my spouse/family member tour your hospital/facility?

A: We encourage family members to tour the facility prior to admission. Tours are available at any time of the day. Please call the facility for the appropriate contact person to arrange for a tour. For a tour of Whittier Rehabilitation Hospital, Bradford call (978) 372-8000 and for Whittier Rehabilitation Hospital, Westborough call (508) 870-2222.  To tour one of our long term nursing homes, please call the facility directly using the phone number listed on that facilities page on the website.
 

Q: What types of insurance do you accept?

A: Please go to the Hospital Admissions Page of our site for Whittier Rehabilitation Hospital insurance information. Please go to the Nursing Home and Subacute Care Admissions Page for insurance information for one of these facilities.
 

Q: How does my family member get referred to Whittier?

A: A referral is made by your doctor, case manager or social worker. Appropriate patients can also be admitted from the Emergency Room or home.
 
Referrals and admissions to Whittier Rehabilitation Hospitals are coordinated through our Central Admissions Office at (800) 442-1717.
 
Referrals and admissions to individual nursing homes and subacute facilities are made by contacting each facility individually. Please go to the Nursing Home and Subacute Care Admissions Page for this information.
 

Q: Can I arrange to go to Whittier prior to my surgery?

A: There are many surgical procedures that may require inpatient or outpatient rehabilitation following the surgery. If your doctor believes post-surgical rehabilitation services are required, he/she can make arrangements prior to your surgery. It is important to talk to your doctor about your follow-up care.
 

Q: What is our Notice of Privacy Practices?

 
 
 
 

TOP 10 Reasons Why You Should Choose Whittier

REASON #6 - Whittier has psychiatrists, neuropsychologists and psychologists on staff for individualized and/or group therapy.