FAQ

To Rebecca Roman, MSPT, Administrator at Whittier Rehabilitation Hospital: Dear Ms. Roman, I am going home tomorrow and well on my way to recovery thanks to you and your staff at Whittier. This is my fifth time at Whittier over the past ten years for three different reasons. In every case the expert care and consideration shown by you and your staff have been the basis for my complete recovery. Dr. Jac and Dr. Turchetta gave me excellent care and understood all my needs. Your nurses were excellent and understanding, especially Lindsey. “Benny” gave me excellent care, as always. She is an angel. Seemingly tough, but oh so gentle. Your nursing staff is excellent and was always there when I needed them. Medical and therapy staff such as, Nii, Moses, Joe, Michelle, Heather, Christa, Joslyn et al were always willing to help. Especially Moses. Larry was extremely helpful with my respiratory needs. Disinfecting & cleaning were constant and established the feeling that the constant protection would assure a quick and uncomplicated recovery. My special thanks to your physical therapists. They all had the same “you can do it so try attitude.” You should be proud of your great team. I am genuinely glad that you are here in case I need all of you in the future. Davis R. B.


Whittier Rehabilitation Hospital Westborough

There are many questions one might encounter when trying to find the best possible care for their loved ones.  Below are some frequently asked questions and their answers.

 

Q: What’s the difference between Acute Rehabilitation and Subacute Rehabilitation? 

A: Acute (hospital) level inpatient rehabilitation is appropriate for patients with a rehabilitation diagnosis, who will benefit from an intensive, multidisciplinary acute rehabilitation program. The patient is expected to make significant functional and/or medical improvement within a reasonable time frame. Patients receive up to three hours of therapy. Therapy is provided on both a one to one and group basis, depending on the needs of the individual patient.
 
Subacute level care is less intensive than acute rehabilitation. A multidisciplinary approach, including physical, occupational and speech therapy is provided in the subacute setting, however, the number of hours each patient receives depends on how much the patient can tolerate.
 

Q: Who will be my doctor?

A: Each patient admitted to our hospital is assigned to a physician – called a Physiatrist, (fizz-eye-a-trist) – who specializes in physical rehabilitation medicine. The Physiatrist leads the patient’s rehabilitation team, which includes case management, nursing, therapy, nutrition, neurological psychology and social services. Your Physiatrist will communicate your progress and discharge date to your Primary Care Physician.
 
There is also a medical staff, which consists of specialty physicians who provide consultations to our patients. Some of these physicians may include specialists in orthopedics, neurology, cardiology, nephrology and pulmonary medicine.
 

Q: Can my spouse/family member tour your hospital/facility?

A: We encourage family members to tour the facility prior to admission. Tours are available at any time of the day. Please call the facility for the appropriate contact person to arrange for a tour. For a tour of Whittier Rehabilitation Hospital, Bradford call (978) 372-8000 and for Whittier Rehabilitation Hospital, Westborough call (508) 870-2222.  To tour one of our long term nursing homes, please call the facility directly using the phone number listed on that facilities page on the website.
 

Q: What types of insurance do you accept?

A: Please go to the Hospital Admissions Page of our site for Whittier Rehabilitation Hospital insurance information. Please go to the Nursing Home and Subacute Care Admissions Page for insurance information for one of these facilities.
 

Q: How does my family member get referred to Whittier?

A: A referral is made by your doctor, case manager or social worker. Appropriate patients can also be admitted from the Emergency Room or home.
 
Referrals and admissions to Whittier Rehabilitation Hospitals are coordinated through our Central Admissions Office at (800) 442-1717.
 
Referrals and admissions to individual nursing homes and subacute facilities are made by contacting each facility individually. Please go to the Nursing Home and Subacute Care Admissions Page for this information.
 

Q: Can I arrange to go to Whittier prior to my surgery?

A: There are many surgical procedures that may require inpatient or outpatient rehabilitation following the surgery. If your doctor believes post-surgical rehabilitation services are required, he/she can make arrangements prior to your surgery. It is important to talk to your doctor about your follow-up care.
 

Q: What is our Notice of Privacy Practices?

 
 
 
 

TOP 10 Reasons Why You Should Choose Whittier

REASON #6 - Whittier has psychiatrists, neuropsychologists and psychologists on staff for individualized and/or group therapy.

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