FAQ

Dear Teresa, Enclosed is your survey, however I wanted to add just a little note of thanks to all the Wonderful Nurses who took wonderful care of me while I was a patient at Whittier. All of the Physical Therapy staff and OT what a TEAM! I COULD NOT HAVE ASKED FOR MORE!!! So caring and right on top of what you need to move forward. I have to say even the kitchen and the staff that cleaned the rooms were all so nice always asking how I was, and doing their job. The Staff at the front desk that answered you were all so pleasant also, I was impressed by Whittier Rehab and how well dedicated the employees were. They take pride in what they do. My Case Manager Jennifer was right there for me when I needed her. Terry from Nutrition, Thanks for all your help! Special Thanks to Moses, who always seemed to be there! A wonderful CNA, Washington Nurse at night, oh my so many Awesome Nurses! I wish I could remember all the names. Last of all I must say I had the most wonderful Dr. Struck, the BEST Doctor I have ever had! So in tune with every need and problem that I had. Thank you Dr. Struck for being there for me. I wish you all the luck in your new journey on becoming a MOM. I would highly recommend Whittier as a top notch Rehab and the place to be for recovering! Once again THANK you!! —Marlene K.


Whittier Rehabilitation Hospital Westborough

There are many questions one might encounter when trying to find the best possible care for their loved ones.  Below are some frequently asked questions and their answers.

 

Q: What’s the difference between Acute Rehabilitation and Subacute Rehabilitation? 

A: Acute (hospital) level inpatient rehabilitation is appropriate for patients with a rehabilitation diagnosis, who will benefit from an intensive, multidisciplinary acute rehabilitation program. The patient is expected to make significant functional and/or medical improvement within a reasonable time frame. Patients receive up to three hours of therapy. Therapy is provided on both a one to one and group basis, depending on the needs of the individual patient.
 
Subacute level care is less intensive than acute rehabilitation. A multidisciplinary approach, including physical, occupational and speech therapy is provided in the subacute setting, however, the number of hours each patient receives depends on how much the patient can tolerate.
 

Q: Who will be my doctor?

A: Each patient admitted to our hospital is assigned to a physician – called a Physiatrist, (fizz-eye-a-trist) – who specializes in physical rehabilitation medicine. The Physiatrist leads the patient’s rehabilitation team, which includes case management, nursing, therapy, nutrition, neurological psychology and social services. Your Physiatrist will communicate your progress and discharge date to your Primary Care Physician.
 
There is also a medical staff, which consists of specialty physicians who provide consultations to our patients. Some of these physicians may include specialists in orthopedics, neurology, cardiology, nephrology and pulmonary medicine.
 

Q: Can my spouse/family member tour your hospital/facility?

A: We encourage family members to tour the facility prior to admission. Tours are available at any time of the day. Please call the facility for the appropriate contact person to arrange for a tour. For a tour of Whittier Rehabilitation Hospital, Bradford call (978) 372-8000 and for Whittier Rehabilitation Hospital, Westborough call (508) 870-2222.  To tour one of our long term nursing homes, please call the facility directly using the phone number listed on that facilities page on the website.
 

Q: What types of insurance do you accept?

A: Please go to the Hospital Admissions Page of our site for Whittier Rehabilitation Hospital insurance information. Please go to the Nursing Home and Subacute Care Admissions Page for insurance information for one of these facilities.
 

Q: How does my family member get referred to Whittier?

A: A referral is made by your doctor, case manager or social worker. Appropriate patients can also be admitted from the Emergency Room or home.
 
Referrals and admissions to Whittier Rehabilitation Hospitals are coordinated through our Central Admissions Office at (800) 442-1717.
 
Referrals and admissions to individual nursing homes and subacute facilities are made by contacting each facility individually. Please go to the Nursing Home and Subacute Care Admissions Page for this information.
 

Q: Can I arrange to go to Whittier prior to my surgery?

A: There are many surgical procedures that may require inpatient or outpatient rehabilitation following the surgery. If your doctor believes post-surgical rehabilitation services are required, he/she can make arrangements prior to your surgery. It is important to talk to your doctor about your follow-up care.
 

Q: What is our Notice of Privacy Practices?

 
 
 
 

TOP 10 Reasons Why You Should Choose Whittier

REASON #6 - Whittier has psychiatrists, neuropsychologists and psychologists on staff for individualized and/or group therapy.