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WE JUST RECEIVED THIS LETTER AT THE WHITTIER PAVILION Dear Director of Whittier Pavilion, I’m writing this letter of appreciation of your entire staff including all nurses, caseworkers, mental health personnel, and even food staff servers. They have all treated me with the utmost respect and compassion in any and all dealings I’ve had with them. I’m thoroughly impressed with my stay here which initially I wasn’t looking forward to but in my interaction with your staff I’ve been reasoned with and therefore calmed and relaxed afterwards. I will certainly recommend this facility to any people I know that may be in need of a crisis intervention hospital. I sincerely admit that, so thank you very much for all your care and diligence not just for me but for any patients I’ve seen in my past week here everyone was dealt with compassion, dignity and a lot of patience on your staff’s behalf!!! Thanks again and have a wonderful New Year of of 2016. Yours truly


The Whittier Pavilion

The Whittier Pavilion

The Whittier Pavilion has been honored as a Platinum status facility by Optum, formerly known as United Behavioral Health.


With the continuing escalation of costs and the myriad of issues surrounding the delivery of health care, it seldom seems there’s a positive story about health care that is newsworthy. But one local mental health facility has been recognized for delivering highly effective inpatient care while doing so in a cost-efficient manner, and is having a great impact benefitting patients. 

The Whittier Pavilion has recently been awarded the Platinum designation by Optum, formerly known as United Behavioral Health, for the remarkable work the facility does here in the Merrimack Valley working with the Mental Health population. “I believe the Whittier Pavilion truly represents the epitome of what outstanding mental health care services can and should be,” said Dr. Rick Jemanez, National Medical Director, and External Health Plans. “They are a credit to their community and to the mental health profession at large.” 

The Whittier Pavilion was honored with the Platinum distinction based on clinical data collected by Optum over the course of an entire year. Optum looked at specific criteria, such as readmission rates and average length of inpatient stay, and compared the Pavilion’s data to that of other regionally-based facilities. Of the several key data points examined, the Whittier Pavilion exceeded all. 

We are extremely proud and honored to have received this Platinum distinction,” said Pavilion Administrator Jameson Pinette. “I think it’s truly a well-deserved acknowledgement of the great work being performed by our team here at the Pavilion. When one of our providers refers a patient to our facility, they know that patient is going to receive excellent care. That is the kind of trust we’ve built with our providers over the years. And receiving Optum’s Platinum award serves to affirm that our providers’ trust is well placed with the Whittier Pavilion.

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REASON #8 - Whittier’s facilities
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