News

Dear Elaine: I would like to “Thank You” for the wonderful care I received in the TCU. My recovery is right on point. Walking without a limp and very little pain. The care I received during my 16 day stay was exceptional. Special thanks to my nurses, Chris, George, Kelly, Noelle, Kayla, Cheryl, and Debra. My aides, Greg, Billy, Maria, Thelma, Catherine. Thanks to Charlie for my laundry and Vilva for cleaning my room. Each day would start with a smile from each one of you. Caring words for the recovery process. Sincerely, Chris M.


Whittier Westborough Transitional Care Unit

The Whittier Pavilion

The Whittier Pavilion has been honored as a Platinum status facility by Optum, formerly known as United Behavioral Health.


With the continuing escalation of costs and the myriad of issues surrounding the delivery of health care, it seldom seems there’s a positive story about health care that is newsworthy. But one local mental health facility has been recognized for delivering highly effective inpatient care while doing so in a cost-efficient manner, and is having a great impact benefitting patients. 

The Whittier Pavilion has recently been awarded the Platinum designation by Optum, formerly known as United Behavioral Health, for the remarkable work the facility does here in the Merrimack Valley working with the Mental Health population. “I believe the Whittier Pavilion truly represents the epitome of what outstanding mental health care services can and should be,” said Dr. Rick Jemanez, National Medical Director, and External Health Plans. “They are a credit to their community and to the mental health profession at large.” 

The Whittier Pavilion was honored with the Platinum distinction based on clinical data collected by Optum over the course of an entire year. Optum looked at specific criteria, such as readmission rates and average length of inpatient stay, and compared the Pavilion’s data to that of other regionally-based facilities. Of the several key data points examined, the Whittier Pavilion exceeded all. 

We are extremely proud and honored to have received this Platinum distinction,” said Pavilion Administrator Jameson Pinette. “I think it’s truly a well-deserved acknowledgement of the great work being performed by our team here at the Pavilion. When one of our providers refers a patient to our facility, they know that patient is going to receive excellent care. That is the kind of trust we’ve built with our providers over the years. And receiving Optum’s Platinum award serves to affirm that our providers’ trust is well placed with the Whittier Pavilion.

» Back to News