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Rebecca Roman: I’m writing to let you know how instrumental your team was in my well being. Starting with reception, Darlene Perreault and Sarah Coltran, always very friendly and helpful with my appointments...they both always gave 100% with big smiles. I started in the spring with Lisa Slowman for therapy to ease my pain...she gave me amazing devices to use which helped greatly. She knew I was a big gardener and even found special articles to help me utilize for less pain. Lisa’s very kind, compassionate, with great knowledge of her task at hand (no pun intended). Whittier is not close to my home in West Boylston, but because of Lisa, Darlene, and Sarah the travel was worth doing. I recommend Whittier highly because of these girls and feel an acknowledgement to them is in order with a very special “Thanks.” —Sincerely, J. Johnson


Whittier Rehabilitation Hospital Westborough

The Whittier Pavilion

The Whittier Pavilion has been honored as a Platinum status facility by Optum, formerly known as United Behavioral Health.


With the continuing escalation of costs and the myriad of issues surrounding the delivery of health care, it seldom seems there’s a positive story about health care that is newsworthy. But one local mental health facility has been recognized for delivering highly effective inpatient care while doing so in a cost-efficient manner, and is having a great impact benefitting patients. 

The Whittier Pavilion has recently been awarded the Platinum designation by Optum, formerly known as United Behavioral Health, for the remarkable work the facility does here in the Merrimack Valley working with the Mental Health population. “I believe the Whittier Pavilion truly represents the epitome of what outstanding mental health care services can and should be,” said Dr. Rick Jemanez, National Medical Director, and External Health Plans. “They are a credit to their community and to the mental health profession at large.” 

The Whittier Pavilion was honored with the Platinum distinction based on clinical data collected by Optum over the course of an entire year. Optum looked at specific criteria, such as readmission rates and average length of inpatient stay, and compared the Pavilion’s data to that of other regionally-based facilities. Of the several key data points examined, the Whittier Pavilion exceeded all. 

We are extremely proud and honored to have received this Platinum distinction,” said Pavilion Administrator Jameson Pinette. “I think it’s truly a well-deserved acknowledgement of the great work being performed by our team here at the Pavilion. When one of our providers refers a patient to our facility, they know that patient is going to receive excellent care. That is the kind of trust we’ve built with our providers over the years. And receiving Optum’s Platinum award serves to affirm that our providers’ trust is well placed with the Whittier Pavilion.

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REASON #8 - Our compassionate staff, many of whom have worked for our facilities for over 15 years, are dedicated to providing high-quality care.

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