Optum Platinum Status

Dear Ms. Roman: I was recently a patient at Whittier, and wanted to give you some feedback. I don’t think I could have had better treatment anywhere. Staff, from clinical through to housekeeping, were uniformly pleasant and helpful. I’d like to thank everyone on the nursing and therapy staffs for their cheerful help and support, and hope you’ll pass these comments on to them. I am an attorney, and most of my practice has been with the mentally ill, their families and treaters, and I’ve worked with a couple of dozen different hospitals. But being a patient gives you a different perspective. ‘Simple’ things, like great food that everyone looks forward to, are therapeutic in themselves. Again, please thank the entire staff on my behalf. Sincerely, Thomas F. O.


Whittier Rehabilitation Hospital Westborough

The Whittier Pavilion has been honored as a Platinum status facility by Optum, formerly known as United Behavioral Health

Haverhill MA, May 25, 2016—With the continuing escalation of costs and the myriad of issues surrounding the delivery of health care, it seldom seems there’s a positive story about health care that is newsworthy. But one local mental health facility has been recognized for delivering highly effective inpatient care while doing so in a cost-efficient manner, and is having a great impact benefitting patients. 

The Whittier Pavilion has recently been awarded the Platinum designation by Optum, formerly known as United Behavioral Health, for the remarkable work the facility does here in the Merrimack Valley working with the Mental Health population. “I believe the Whittier Pavilion truly represents the epitome of what outstanding mental health care services can and should be,” said Dr. Rick Jemanez, National Medical Director, and External Health Plans. “They are a credit to their community and to the mental health profession at large.” 

The Whittier Pavilion was honored with the Platinum distinction based on clinical data collected by Optum over the course of an entire year. Optum looked at specific criteria, such as readmission rates and average length of inpatient stay, and compared the Pavilion’s data to that of other regionally-based facilities. Of the several key data points examined, the Whittier Pavilion exceeded all. 

We are extremely proud and honored to have received this Platinum distinction,” said Pavilion Administrator Jameson Pinette. “I think it’s truly a well-deserved acknowledgement of the great work being performed by our team here at the Pavilion. When one of our providers refers a patient to our facility, they know that patient is going to receive excellent care. That is the kind of trust we’ve built with our providers over the years. And receiving Optum’s Platinum award serves to affirm that our providers’ trust is well placed with the Whittier Pavilion.”

The Whittier Pavilion

76 Summer Street
Haverhill, MA 01830
Phone: (978) 373-8222
Fax: (978) 373-8223
Referrals call: 1-800-215-8003
Admissions Fax: (978) 556-1835
InPatient Psychiatric Care
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