Patient and Family Advisory Council

Dear Mr. Arcidi: I am writing to praise the staff members at Whittier Rehab in Westborough, Massachusetts. My mother was admitted to that facility on March 13, 2013 and has been there for 5 weeks. I can’t even begin to tell you how FANTASTIC the staff on the second floor have been. The facility is lovely. It is clean, staffed with extremely knowledgeable professionals and a pleasure to have my mom there. I particularly would like to mention four individuals who have been the most involved with my mother’s rehabilitation. They are Sarah Murphy, Michelle Granger, Emily Gibbs and Heather Myer. Each and every one of them should be commended! I was quite impressed with the entire staff, the way the facility is run and how everyone goes above and beyond to make the patients feel comfortable and the families to feel relaxed. What a fantastic facility you have in Westborough, Massachusetts. I would HIGHLY recommend your facility to anyone and everyone that I come in contact with that needs a rehabilitation facility. You truly have a great staff at the Westborough facility and it really made a difference to my family. —Sincerely, Lisa G. B.


Whittier Rehabilitation Hospital Westborough

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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Medicare and Insurances Accepted

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