Patient and Family Advisory Council

Dear Teresa, Enclosed is your survey, however I wanted to add just a little note of thanks to all the Wonderful Nurses who took wonderful care of me while I was a patient at Whittier. All of the Physical Therapy staff and OT what a TEAM! I COULD NOT HAVE ASKED FOR MORE!!! So caring and right on top of what you need to move forward. I have to say even the kitchen and the staff that cleaned the rooms were all so nice always asking how I was, and doing their job. The Staff at the front desk that answered you were all so pleasant also, I was impressed by Whittier Rehab and how well dedicated the employees were. They take pride in what they do. My Case Manager Jennifer was right there for me when I needed her. Terry from Nutrition, Thanks for all your help! Special Thanks to Moses, who always seemed to be there! A wonderful CNA, Washington Nurse at night, oh my so many Awesome Nurses! I wish I could remember all the names. Last of all I must say I had the most wonderful Dr. Struck, the BEST Doctor I have ever had! So in tune with every need and problem that I had. Thank you Dr. Struck for being there for me. I wish you all the luck in your new journey on becoming a MOM. I would highly recommend Whittier as a top notch Rehab and the place to be for recovering! Once again THANK you!! —Marlene K.


Whittier Rehabilitation Hospital Westborough

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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Medicare and Insurances Accepted

  • AETNA/US Healthcare
  • Anthem BC
  • Blue Cross/Blue Shield of MA
  • CIGNA/Healthsource MA/NH
  • Fallon Community Health Plan
  • Focus Healthcare
  • Harvard Pilgrim Health Care
  • Holland Compcare
  • Neighborhood Health Plan
  • Tufts Associated Health Plan
  • Unicare (GIC Indemnity)
  • United Payors/United Providers