Patient and Family Advisory Council

To Hannah Duston Staff: Mom was admitted to the hospital - She had a bad spell. She needed much care - she didn’t feel well. After a time, her condition changed to fair. She was almost herself - but not quite there. She couldn’t stay at the hospital, yet couldn’t be alone. What could we do until she was ready for home? We looked around almost everywhere, For a placed that offered specialized care. We searched high and we searched low. Then decided Hannah Duston - was where she would go. We were nervous when she arrived - didn’t know what to expect. She was immediately welcomed with the utmost respect. We were afraid this place would make her feel blue. We were pleased to find the opposite was true. Everyone was so friendly from each nurse to those who clean. The atmosphere was the cheeriest that I’ve ever seen. Each OT, PT, each nurse, every food service worker every CNA Receptionist, hairdresser, social worker, the administrator went out of their way, To make mom feel comfortable and welcomed from the very first day. She has improved tremendously - due to Hannah Duston’s care When mom needed you - we are glad you were there. She is headed back to her home - Many thanks to ALL of you, We are eternally grateful for all that you do. Many thanks to one and all - you work so hard and I must confess In the entire world - YOU ARE THE BEST!!! With much gratitude, Judith Z., Marion H.’s daughter


Hannah Duston Healthcare Center

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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Medicare and Insurances Accepted

  • AETNA/US Healthcare
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  • Focus Healthcare
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  • Holland Compcare
  • Neighborhood Health Plan
  • Tufts Associated Health Plan
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