Patient and Family Advisory Council

Dear Meghan, I am writing this email to thank you so very much for being instrumental in arranging for the private van that allows my sister, Helen, to visit my mother, Marion B. Helen has told me many times that she is happy at the adult home. I feel that this happiness comes from the good care that she is receiving from all the workers at Whittier Place. The caring is evident not only to my sister, but to me as well. Whenever I call with questions, your office staff is always willing to do as much as they can to help me. Your staff has told me often that Helen means a lot to them and shared their experiences with Helen like listening to her poetry, giving her companionship, etc. When I visit Helen many times your staff will come up to us and give Helen words of encouragement about many different things or talk about a shared experience that they had with her. My sister, Helen, means a lot to me as I think you know so it is very reassuring to me that Helen is so well taken care of at Whittier Place. Thank you again. —Mary S., Reading Recovery Teacher, Test Coordinator


Whittier Place Assisted Living Center

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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Medicare and Insurances Accepted

  • AETNA/US Healthcare
  • Anthem BC
  • Blue Cross/Blue Shield of MA
  • CIGNA/Healthsource MA/NH
  • Fallon Community Health Plan
  • Focus Healthcare
  • Harvard Pilgrim Health Care
  • Holland Compcare
  • Neighborhood Health Plan
  • Tufts Associated Health Plan
  • Unicare (GIC Indemnity)
  • United Payors/United Providers