Patient and Family Advisory Council

Dear Leo: I am writing on behalf of my father, Normand C. and our family. As you know we spoke shortly after my father fractured his hip and underwent surgery. It was a difficult time for us especially my mother. The staff at Hannah Duston was outstanding. Your administrator, Chris Olenio, went out of his way to make my father comfortable and our family welcome. He was willing to assist with even our most minor request. My mother wanted to particularly thank Brian, the physical therapist, and Ted, one of his nurses. Brian was extremely understanding of my father’s situation and condition. Ted promptly recognized the crisis that my father was going through and assisted him in getting him to the hospital for appropriate care. Our whole family wanted me to thank you and your staff at Hannah Duston. You and your facility made a big difference in my father’s care and my family’s peace of mind. Very truly yours, Daniel T. C.


Hannah Duston Healthcare Center

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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Medicare and Insurances Accepted

  • AETNA/US Healthcare
  • Anthem BC
  • Blue Cross/Blue Shield of MA
  • CIGNA/Healthsource MA/NH
  • Fallon Community Health Plan
  • Focus Healthcare
  • Harvard Pilgrim Health Care
  • Holland Compcare
  • Neighborhood Health Plan
  • Tufts Associated Health Plan
  • Unicare (GIC Indemnity)
  • United Payors/United Providers