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THE WHITTIER PAVILION
Positions available as of 03/10/10



Director of Performance Improvement/Risk Management/Patient Complaints
Full Time Monday-Friday

Responsibilities:
- Oversees the hospital-wide performance improvement, patient safety, and risk management programs, and patient/family complaint programs within the hospital to ensure appropriate compliance with regulatory bodies (the Department of Public Health (DPH), Department of Mental Health (DMH), Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and other regulatory agencies), and to continually improve services to patients.
- Serves as the Human Rights Officer (HRO); acts as the Risk Manager; and provides interdepartmental collaboration in meeting patient/family needs.
- Provides and documents specific performance feedback to staff on a regular basis.
- Participates in setting overall hospital goals that are appropriate and feasible within the hospital's plan, and leading and/or facilitating teams to achieve goals.

Prerequisites:
- Current Massachusetts RN Licensure.
- 3-5 years experience in adult/geriatric/adolescent psychiatric and/or substance abuse and other hospital care.
- Minimum Education: Preferred B.S. degree.
- Previous supervisory/teaching experience preferred.
- Knowledge of psychiatric illness and substance abuse – acute and chronic.
- Knowledge of Performance Improvement principles and methods.
- Previous performance improvement coordination experience necessary.


Utilization Review Nurse/Coordinator
Full Time

Responsibilities:
- Reviews each patient’s care at regular intervals, from admissions to discharge, determining medical necessity, quality of care, appropriateness of place of service and length of stay.  
- Reviews cases with providers as needed for authorization of continued stay. 
- Communicates and facilitates appeals process of insurance denials and documents outcome.

Prerequisites:
- MA licensed RN with minimum of 5 years nursing experience in psychiatric. 
- Must possess excellent communication (written and verbal), interpersonal and organizational skills.


Safety Attendant/Escort
Part Time, every other weekend
Per Diem, all shifts

Responsibilities:
- Under the supervision of the nurse caring for the patient, remains with and continuously observes assigned patient/s. When not observing patient, escorts family and visitors on and off unit.
- During constant observations, remains alert and in visual contact with the patient/s at all times, including times while the patient is/are bathing or toileting.
- Adheres to patient care plan as directed by the Registered Nurse.
- Reports observed patient behaviors to the nurse; reports any sudden change in behavior, suicidal attempts, gestures or threats immediately. Documents on checklist as assigned by Registered Nurse.
- Accompanies the patient/s at arm’s length when escorting the patient/s outside his/her assigned room.
- Assists the patient/s in daily activities as directed by the Registered Nurse.
- Assures that the patient/s has/have no access to any potentially dangerous objects.
- Assists nurse in restraining the patient/s, removing restraints, reapplying restraints, exercising patient, turning the patient/s and circulation checks.
- Responds appropriately to events where their assigned patient/s is/are out of control or exhibiting inappropriate behavior.
- Escorts visitors and families on and off units to/from lobby.

Prerequisites:
- High School Diploma or GED, with some advanced training or education preferred.
- Able to read, write and speak English.
- Prior experience performing patient care preferred.
- Current CPR upon hire or within 90 days of hire.
- Ability to follow directions, coordinate a variety of responsibilities and receive supervision from several sources.
- Good organizational and communication skills.
- Knowledge of the growth and development across the life span.


Admissions Representative
Part Time - Evenings & Weekends

Responsibilities:
- Ensure the referral and admission process is completed on all patients in a timely manner.
- Effectively communicate with all referral sources to promote referral.
- Processes all referrals by obtaining all necessary patient and insurance information for review by physician and the nursing department.
- Initiates and compiles the Admissions Intake Form for referrals.
- Distributes patient admission information to appropriate departments.
- Addresses any outstanding issues from the day/night before including but not limited to:
  a. pending admissions
  b. anything requiring follow-up to a referral source
  c. questions and concerns from referrals
- Receives incoming calls and faxes to the admissions department and responds and/or directs inquiries to appropriate staff/departments.
- Maintains effective communication with the nursing department to verify census, potential and actual discharges and off hour admissions and bed availability.
- Communicates referral information to off hour nursing supervisors by providing weekend/after hours log.
- Updates the admission board throughout the day with accurate census, bed availability and discharge information.
- Communicates with all referral sources (actual and potential) on a daily basis providing bed availability.
- Diverts referral line as necessary, and makes sure that cell phone is in house, charged and monitored at all times.
- Compiles and communicates daily referral, denial, and admission activities to appropriate personnel and departments.
- Enter referral/admission data into computer RRM.
- Maintain effective communication with the Marketing department;
  a. alert Director of Marketing to any potential issues involving customer/referral satisfaction
  b. provide daily referral, denial, and admission activities by submitting intake log as requested
  c. provide other referral information as requested
- Assists with manually preparing the admission folder with appropriate forms and related admission items.
- Assists with securing patient room and physician assignment from nursing personnel upon notification of a scheduled admission.
- Assists with manually maintaining current files on active and inactive patients.
- Assists with compiling each patient’s admission paperwork and forwards to corporate finance and Central Admissions.
- Assist with updating and distributing hospital census to appropriate departments daily.
- Assist with verification of insurance coverage prior to a patient’s admission to the hospital and thoroughly documents coverage information on referral/insurance form.
- Assists with entering patient demographic information into computer CPSI.

Prerequisites:
- Experience in triage of psychiatric patients required.
- Knowledge of growth and development across the life span.
- High School graduate or equivalent.
- Accurate typing ability, proficiency in data entry/word processing on PC.
- Ability to operate standard office equipment such as PC, copy machine, fax, etc.
- Demonstrate ability to operate, manage and prioritize projects and tasks.
- Demonstrates the ability to make independent decisions.
- Possess a regard for confidentiality.
- Possess excellent communication, interpersonal and organizational skill.
- Minimum one year experience in a hospital admissions environment.
- Working knowledge of the health insurance industry and how it relates to the admissions process.


Clinical Social Worker, LCSW/LICSW
Per Diem

Responsibilities:
- Participates in the formation of the total care plan for each patient based on medical, behavioral health, nursing and psycho-social needs of the patient. Patients and family are involved to the extent feasible in formulating the care plan.
- Completes Psychosocial Assessment on newly admitted patients and files in record.
- Liaisons with family members and responsible parties.
- Arranges for and/or provides advocacy services.
- Provides individual, group, and family therapy to in-patients and their significant others.
- Participates in inservice education programs within Whittier Pavilion and outside facilities to maintain CEU credits for licensure.
- Coordinates with outside agencies and community service providers, i.e., mental health organizations, to meet psycho-social and emotional needs of patients and families.
- Implements working knowledge of Medicare/Medicaid and other entitlement/benefit programs.
- Participates in Performance Improvement program.
- Attends assigned Interdisciplinary Improvement program.
- Attends assigned Interdisciplinary Treatment Team meetings.
- Participates in preparation for The Joint Commission.
- Writes social worker progress notes.
- Conducts Crisis Intervention with facility personnel and patients.
- In conjunction with Case Coordinator, develops and implements discharge plan in coordination with patient, family and outside agencies.
- Provides discharge planning as needed.
- Consistently maintains awareness of changes in rules and regulations affecting facility operations.
- Establishes open lines of communication with other service providers to facilitate integration and continuity of care.
- Attends Whittier Pavilion Social Services Meetings.

Prerequisites:
- Must be licensed by the Commonwealth of Massachusetts.
- Must have a Masters in Social Work.
- At least two (2) years work experience as a social worker required with experience in a Behavioral Health setting preferred.
- Possess working knowledge of state and federal programs and regulations affecting in-patient psychological services. Possess general knowledge of community health and social resources preferred.
- Knowledge of growth and development across the life span required.
- Knowlege of various aspects of Behavioral Health.


Unit Secretary
PT evenings M-F 4p-9p
PT weekends

Responsibilities:
- Under the supervision of Nursing Management, organizes the activities occurring in the nursing station by peforming secretarial and receptionist duties, acting as a source of communication, and maintaining the physical environment of the area.
- Maintains Medical Recors
- Maintains communication within the unit and the staff as needed.
- Prepares for patient admission and discharge.
- Maintains efficient working environment in the unit.
- Attends mandatory educational programs.
- Participates in staff meetings.

Prerequisites:
- High School Diploma required.
- Ability to read, write and comprehend medical terminology.
- Previous experience preferred.
- Degree/Certificate in Medical Terminology preferred.
- Knowledge of growth and development across the life span.

Milieu Assistants
FT All Shifts, every other weekend
PT All Shifts, every other weekend
Per Diem

Responsibilities:
-Assist licensed nursing personnel by performing patient care according to hospital, federal and state regulations and assist in the daily management of therapeutic programs.
1. Assists patients with activities of daily living specific to functional capabilities/limitations, culture, age and developmental level.
a)Assists/encourage patients to perform daily routine care.
b)Prepares patients for meals, assists patients as needed.
c)Distributes water and other nourishments to patients.
d)Assists with ambulation.
e)Assists in maintaining a physical, social and psychological environment which is conducive to maximizing patient welfare.
2. Performs tasks/tests delegated by the registered nurse and reports/records data as needed.
a)Takes and records vital signs; temperature, pulse, blood pressure and respiration; routine admission urinalyses.
b)Measures and records intake and output.
c)Weighs patients.
3. Maintains patient safety at all times.
a)Conducts safety checks at designated time intervals.
b)Assess and document patient life signs.
c)Assures that all related documentation is accurate and precise.
d)Provides 1:1 supervision of patients at risk for injury, suicide and/or escape precautions as needed.
4. Maintains all necessary documentation.
a)Maintains accurate documentation within the scope of the Interdisciplinary Treatment Plan.
b)Accurately completes all documentation as mandated by supervisor.
5. Conducts and/or participates in activities and/or groups under the supervision of and as instructed by the licensed therapist.
6. Carries out Interdisciplinary Treatment Plan Goals, as outlined by Interdisciplinary Treatment Team.
7. Continuously monitors/observes patients to assure needs are met in a timely manner.
8. Reports and documents any changes observed in condition or behavior of patients and unusual incidents.
9. Can initiate CPR measures when indicated. Recognizes and promptly reports life threatening situations.
10. Respects patient/family privacy and maintains confidentiality.
11. Maintains professional relationships and communicates effectively with patients and their families appropriate to their age and developmental level.
12. Assists with patient admissions and discharges by setting up and clearing patient rooms.
13. Completes belongings searches upon admission and assists patients with handling of clothing and other personal property throughout their hospital stay.
14. Practices careful and efficient use of supplies and follows established charge procedures for patient charge items.
15. Properly handles and disposes of hazardous waste materials.
16. Performs activities using proper body mechanics for protection of self and others.
17. Attends mandatory inservices and completes/maintains competencies specific to job description.
18. Participates in unit-based Performance Improvement initiatives.
19. Assists in monitoring and maintaining standards of safety, infection control and monitors environment for safety hazards and cleanliness.
20. Demonstrates positive, effective working relationships with all other employees and medical staff.
21. Creates and maintains a professional public image.
22. Transports patients to their appointments or consultations.
23. Performs safety and life signs checks, adhering to designated schedules.

Prerequisites:
- High School Diploma or GED, with some advanced training or education preferred.
- Able to read, write and speak English
- Prior experience performing patient care preferred.
- Current CPR upon hire or within 90 days of hire.
- Knowledge of growth and development across the life span.
- Ability to follow directions, coordinate a variety of responsibilities and receive supervision from several sources.
- Experience in leading groups and activities, preferred.
- Knowledge of recreational activities (i.e. arts & crafts, games, sports), preferred.
- Good organizational and communications skills.


Senior Milieu Assistant
FT M-F 9:30a-6p for Adult Psych

Responsibilities:
Assist licensed nursing personnel by performing patient care according to hospital, federal and state regulations and assist in the daily management of therapeutic programs.
1. Assists patients with activities of daily living specific to functional capabilities/limitations, culture, age and developmental level.
a) Assists/encourage patients to perform daily routine care.
b) Prepares patients for meals, assists patients as needed.
c) Distributes water and other nourishments to patients.
d) Assists with ambulation.
e) Assists in maintaining a physical, social and psychological environment which is conducive to
maximizing patient welfare.
2. Performs tasks/tests delegated by the registered nurse and reports/records data as needed.
a) Takes and records vital signs; temperature, pulse, blood pressure and respiration; routine admission urinalyses.
b) Measures and records intake and output.
c) Weighs patients.
3. Maintains patient safety at all times.
a) Conducts safety checks at designated time intervals.
b) Assess and document patient life signs.
c) Assures that all related documentation is accurate and precise.
d) Provides 1:1 supervision of patients at risk for injury, suicide and/or escape precautions as needed.
4. Maintains all necessary documentation.
a) Maintains accurate documentation within the scope of the Interdisciplinary Treatment Plan.
b) Accurately completes all documentation as mandated by supervisor.
5. Conducts and/or participates in activities and/or groups under the supervision of and as instructed by the licensed therapist.
6. Carries out Interdisciplinary Treatment Plan Goals, as outlined by Interdisciplinary Treatment Team.
7. Continuously monitors/observes patients to assure needs are met in a timely manner.
8. Reports and documents any changes observed in condition or behavior of patients and unusual incidents.
9. Initiate CPR measures when indicated. Recognizes and promptly reports life threatening situations.
10. Respects patient/family privacy and maintains confidentiality.
11. Maintains professional relationships and communicates effectively with patients and their families appropriate to their age and developmental level.
12. Assists with patient admissions and discharges by setting up and clearing patient rooms.
13. Completes belongings searches upon admission and assists patients with handling of clothing and other personal property throughout their hospital stay.
14. Practices careful and efficient use of supplies and follows established charge procedures for patient charge items.
15. Properly handles and disposes of hazardous waste materials.
16. Performs activities using proper body mechanics for protection of self and others.
17. Attends mandatory inservices and completes/maintains competencies specific to job description.
18. Participates in unit-based Performance Improvement initiatives.
19. Assists in monitoring and maintaining standards of safety, infection control and monitors environment for safety hazards and cleanliness.
20. Demonstrates positive, effective working relationships with all other employees and medical staff.
21. Creates and maintains a professional public image.
22. Transports patients to their appointments or consultations.
23. Performs safety and life signs checks, adhering to designated schedules.
24. Assists patient in completing Leisure Survey.
25. Maintain adequate supply of inventory for all groups.
26. Monitors/maintains adequate supply of all identified documents (e.g. assessments, patient progress notes, group activity worksheets, coloring sheets, etc)

Prerequisites:
1. High School Diploma or GED, with some advanced training or education preferred.
2. Able to read, write and speak English
3. Prior experience performing patient care preferred.
4. Knowledge of growth and development across the life span.
5. Ability to follow directions, coordinate a variety of responsibilities and receive supervision from several sources.
6. Experience in leading groups and activities, preferred.
7. Knowledge of recreational activities (i.e. arts & crafts, games, sports), preferred.
8. Good organizational and communications skills.
9. Current CPR upon hire or within 90 days of hire.
10. Minimum of 1-2 years of experience in Human Services, in-patient psychiatric experience preferred.

RN Supervisor
Full Time or Part Time 3rd Shift

Responsibilities:
- Demonstrates knowledge and understanding of the impact of disability upon an individual's, as well as families' physical, emotional, social, economic, and vocational status, taking into consideration age-related issues, and developmental levels over the life span (i.e., the adolescents' need to develop their own identity and cope with life changes; and the geriatrics' need to maintain their integrity and independence and adjust to the physiological aspects of aging), and meets competency requirements for the population served (adolescent through geriatric), as applicable to the job description.
- Follows facility procedures related to control of equipment and supplies within the unit. Assures that work assignment areas are clean and equipment and supplies are stored before leaving care area on breaks and at end of shift.
- Consistently works cooperatively with administration, all facility personnel, physicians, community agencies, residents, families and consultants.
- Assumes accountability for data contained in the personnel manual.
- May perform any and all staff nurse duties as necessary.
- Interprets existing polices and procedures to professional and non-professional nursing personnel.
- Follows established standards of nursing practice and implements facility policies and procedures.
- Maintains knowledge and assures compliance with state and federal laws, rules and regulations.
- Regularly reviews service on the unit for compliance with all State, Federal and JCAHO standards and regulations and immediately reports all irregularities to the Director of Nursing.

Prerequisites:
- Graduate of an accredited school of nursing.
- Current licensure in Massachusetts as a Registered Nurse.
- Minimum of three (3) years recent clinical experience preferably in Medical-Surgical, Gerontological or Rehabilitative Nursing.
- Knowledge of Geriatric Nursing required.
- Minimum of three (3) years Charge Nurse experience.
- Current certification in Basic Cardiac Life Support in accordance with American Heart Association or American Red Cross standards required.
- Knowledge of growth and development across the life span required.

RN’s
FT 2nd or 3rd Shifts
PT 2nd or 3rd Shifts
Per Diem All Shifts

Responsibilities:
1) Is accountable for coordinating patient care by utilizing the nursing process and current knowledge of psychiatric nursing incorporating age specific criteria.
2) Functions within the scope of nursing practice demonstrating competency and appropriate implementation of Whittier Pavilion policies, procedures and standards to safely provide direct care to patients and families.
3) Demonstrates effective written, verbal and non-verbal communications skills.
a) Documents appropriate information in the patient record accurately and in a timely manner.
b) Demonstrates an understanding of the legal implications of documentation.
c) Utilizes therapeutic communication skills, verbal and non-verbal, with patients and families.
d) Communicates appropriate patient care issues with peers, physicians, and supervisors promptly, clearly and completely.
e) Participates in formal and informal interdisciplinary conferences to give and receive information related to patient/family status, progress and treatment strategies.
4) Demonstrates preservation of patient rights and human dignity in accordance with Whittier Pavilion policies, procedures and Code of Ethics.
a) Serves as a patient advocate.
b) Always maintains patient/family privacy and confidentiality.
c) Informs patients/families of treatment plans and incorporates them in decisions related to care.
d) Utilizes the least restrictive treatment measures to maintain patient safety.
5)Demonstrates professional accountability.
a) Demonstrates a commitment to Whittier Pavilion by extending self when unusual needs arise and supporting the hospital goals.
b) Is flexible to unit needs in relation to patient assignments and work schedules.
c) Maintains a skill level and knowledge base consistent with current psychiatric nursing.
d) Completes mandatory educational requirements.
e) Seeks clinical learning experiences and attends continuing education programs.
f) Actively participates in unit based and hospital wide meetings that drive and advance nursing practice.
g) Accepts and values constructive criticism.
h) Assists in the orientation of new staff and students as requested.
i) Maintains a positive attitude and serves as a professional role model.
j) Demonstrates leadership ability; shares knowledge, skills and personal strengths with other members of the healthcare team.
k) Actively participates in Performance Improvement activities.

Prerequisites:
- Graduate from an accredited registered nursing program required. BSN preferred.
- Current license to practice as a Registered Nurse in the Commonwealth of Massachusetts.
- One or two years of previous acute or adult/adolescent/geriatric or psychiatric experience preferred.
- Knowledge of growth and development across the lifespan.
- Knowledge of psychiatric concepts and principles.
- Successful completion of Pharmacology exam.
- Current BLS certification.


Cook
PT: Sat/Sun every other weekend, 16 hours/week

Responsiblities:
- Coordinates and prepares complete meal service (hot/cold menu items) for 65-bed behavioral facility.
- Supervises subordinate staff.
- Assists in function prep as needed.
- Orders food/paper supplies.

Prerequisites:
- Servesafe Certification preferred.
- High School Graduate or GED.
- 1-2 years experience in health care preferred.
- MUST be available to work every other weekend.


Diet Aide
FT, PT, Per Diem All Shifts

Responsiblities:
- Utilizing dietary production sheets, prepare and assemble by mixing and measuring all cold side dishes for patient trays within recipe compliance.
- Using tray assembly as a template arranges cold items in an attractive and appealing manner.
- Prepare and assemble by mixing and measuring house and supplemental nourishments. Appropriately label and deliver nourishments to the respective units.
- Handle and transport food trucks to the respective wings. Pick up and return food truck to the kitchen after completion of meal service. Verify silverware count before returning to kit. Arrange the trays in the carrier unit for washing machine operation.
- Maintain work area in a clean, orderly manner throughout the day following all sanitation guidelines as authorized by the DPH, and the company’s Infection Control policies and standards.
- Follow safety rules and regulations in accordance with the department and OSHA standards.
- Wash floors and assist in other kitchen duties as may be indicated by volume or flow of work.
- Remove accumulated trash from kitchen work stations and dispose of appropriately as per department policy and procedures.

Prerequisites:
- Knowledge of growth and development across the life span.
- Must have basic math skills and the ability to calculate numbers.
- Must have a basic understanding of nutrition.
- Must have the ability to communicate routine information.
- Must be able to read and comprehend recipes and menus.


Environmental Services Aide/Housekeeper
FT, PT, Per Diem All Shifts

Responsiblities:
- Performs assigned Environmental Service tasks to maintain hospital’s standards of environmental sanitation.
- Performs floor care duties such as dry mopping, wet mopping, buffing and vacuuming.
- Cleans and sanitizes surfaces such as toilets, sinks, mirrors, furniture and windows, etc.
- May assist the maintenance department in moving objects or furniture.
- The primary responsibility of any Environmental Services Aide is to make sure our facilities are cleaned and maintained to a high standard of cleanliness.
- Must be able to perform varied cleaning projects that will be assigned by their immediate supervisor (i.e. cleaning light fixtures-climbing a ladder is necessary).
- Will be responsible for cleaning and maintaining equipment within the department.
- Empties, washes and lines waste receptacles.
- Vacuums/sweeps carpets.
- Replenishes supplies and stock (i.e. toilet paper, paper towels, soap, etc.).
- Dusts high and low areas.

Prerequisites:
- Knowledge of growth and development across the life span.
- Previous health care Environmental Service experience preferred.
- Must possess visual acuity for cleanliness.


LPTA
PT

RPT
Per Diem

Responsibilities:
- Provide individualized evaluation, documentation of findings and progress, comprehensive planning and implementation of treatment plan, patient/family education and determination of rehabilitation and patient goals under the direction of a physician.

Prerequisites:
- Bachelor of Science/Masters of Science degree in physical therapy from an APTA accredited college or university.
- Current licensure by the Board of Allied Health Professionals, Commonwealth of Massachusetts or application for the same.
- APTA in Massachusetts and/or New Hampshire Chapter of APTA, membership preferred.
- Certification in BLS of Adult, Child and Infant.
- Demonstrated pursuit on continuing education courses relative to the field of physical therapy.
- Knowledge, experience and competency in dealing with adult rehabilitation and geriatric age group.
- Knowledge of growth and development across the life span.