Web Privacy Policy

“Protected health information,” as defined under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”), including information you provide to a Whittier Health Network facility while being treated as a patient of that facility, is separate and subject to our Notice of Privacy Practices.

Information is retained only as reasonably necessary for legitimate business purposes and applicable legal obligations, consistent with Whittier's actual retention practices.

Your Consent

By accessing or using this website, you acknowledge that you have been provided access to this Privacy Policy, which describes how Whittier Health Network collects, uses, and shares information. Where required by applicable law, we will obtain your consent or authorization before engaging in certain activities:

• Help us improve the services we offer
• Personalize your experience and inform you about the treatments/services in which you have indicated an interest
• Tailor digital advertisements on third-party websites based on your interactions on our website
• Improve our website offerings and send you information and updates
• Respond to your questions and requests and improve customer service
• Administer a promotion, survey, or other site feature
• Communicate changes to our Privacy Policy or Terms of Use

Information That We Collect

You may use our website without providing any personal information. When you reply to any of our communications with a request, we may need to collect additional information. For example, you may be asked to provide personal information, such as name, email address, and demographic information if you choose to complete an online form or provide feedback.

If you submit to Whittier Health Network any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal information, you grant Whittier Health Network the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the website.

Data Security

Whittier Health Network is committed to protecting the privacy of the personal information you provide to us via this website so that we can make sure it remains as secure as possible. Accordingly, we use reasonable efforts to prevent unauthorized access. We use a secure firewall and a security infrastructure that protects the integrity and privacy of personal information submitted to us via this website. As an additional security measure, your personal information is also encrypted during transmission using appropriate technology, including Transport Layer Security. This is an industry standard.

Although we work hard to protect your personal information, Whittier Health Network cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at the numbers provided throughout our websites.

Cookies, Tracking and Internet-based Advertising

This website works with companies that offer third-party products or services (“Service Providers”). These include Google and other Service Providers who help us track and analyze visitor activity on the website, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns.

The website uses “cookies,” tracking pixels, and related technologies. These can be set by Whittier Health Network or by our Service Providers.

Cookies are small data files that online services can store on, and retrieve from, a user's computer or mobile device through the user's web browser. The information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”).

Examples of information our Service Providers and we collect include how often someone visits this website and what they do while on the website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers also collect information about the activity of individual website users. This information may be used to direct related Whittier Health Network advertisements and/or informational content to website users when they visit other websites.

We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices, you will need to opt out on each browser or device. You can access the information on this website without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on the website.

We use web analytics and tag management services and tools provided by third parties to collect certain information relating to your use of this website. 

Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our website, and your IP address. An IP address is a number that identifies a device connected to the Internet. For most devices, the IP address changes at least weekly. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.

How We Use This Information

Whittier Health Network uses the information you provide to fulfill online requests, process credit card information and respond to customer service inquiries, or in other ways as required by law. Whittier does not disclose PHI to advertising or analytics vendors except as permitted by law and subject to applicable safeguards.

In some cases, third parties contracted by Whittier Health Network may have access to your information to perform a specific task, for example, to send you an e-newsletter.

Third-Party Vendors / Content Providers

Whittier Health Network shares information with third parties, including as required by law or in order to provide the services requested. Whittier Health Network engages reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.

Transfer in the Event of Sale or Change of Control

If the ownership of our business changes or we need to transfer assets relating to this website to a third party, we may transfer your personal information to the new owner. Your information would remain subject to the promises made in the applicable Website Privacy Policy unless you specify otherwise.

Online Surveys

Occasionally, we may request feedback on this website to better understand how we can improve what information we present and how we present it. These surveys do not ask questions that could personally identify you. We may ask for contact information to follow up, but you can decline to provide that information. Information that you provide in a survey may be shared with employees or third parties to aggregate the data.

Email Information

Please do not provide personal information via email unless you use a secure channel (these will be marked as secure online forms, for example). Remember that email messages, unless encrypted while in transit, can be viewed by other Internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using traditional means such as phone or mail.

If you receive an email that looks like it is from Whittier Health Network and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. Whittier Health Network will never request your password, username, credit card information, or other personal information through email.

Links to External Websites

This online Privacy Policy applies only to this website. This website contains links to other websites, within and outside of Whittier Health Network. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the Privacy Policy on any other websites before providing them with personal information.

Certain interactive patient applications may be linked to this website as a convenience for you. If you choose to utilize a specific patient application, please be sure to read the privacy policy associated with that application.

Changes to This Policy

Whittier Health Network has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this Privacy Policy or concerns about how we collect, use, or protect your personal information, please contact us as listed below.

Contact Us

If you have questions about this Privacy Policy or concerns about how we collect, use, or protect your personal information, please contact us at 25 Railroad Square #302, Haverhill, MA 01832.

Last Revised: 10/2026