Dear Alex, I can’t believe as I write this that it is down to my father’s last 48 hours or so at Whittier. It is a bittersweet moment writing this to you, bitter because my father, family, and I will miss you and your extreme empathy, kindness and helpfulness towards my father. Sweet because we get our father back home. Since the first week you have been a huge part of my Dad‘s recovery. It means the world to me and my family that you would take such great care of our father. You are an amazing person and deserve great things in life for how you care and help better people’s lives for the better. Ryan C.

Whittier Rehabilitation Hospital Westborough

Patient Account Representative - Outpatient

Location: Haverhill, MA - Whittier Employee Resources

Category: Administrative/Office

Patient Account Representative - Outpatient Full Time Monday-Friday

Looking for a FT Patient Account Representative to join our corporate billing department.

Primary Responsibilities:
• Uploads charges daily into the billing software for two Rehabilitation Hospitals.
• Reviews intakes received from both Hospitals for accuracy.
• Maintains a weekly spreadsheet of patient bills that were sent out. Forwards sheet to both Hospitals to assist in collection of patient revenue. 
• Maintains a weekly spreadsheet of outstanding referral requests sent to both Outpatient departments.
• Assists in maintaining and billing patient bills for both Hospitals.
• Maintains patient accounting files in an organized manner to ensure ease of retrieval consistent with patient confidentiality.
• Assists with problem accounts and/or families with complaints/disputes.

• High School diploma or equivalent.
• Confidence with computer systems and office equipment required.
• Must possess a high level of confidentiality, organization and attention to detail.
• 1 year experience with 3rd party billing preferred.
• Previous experience using an automated billing system preferred.

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