FAQ

Dear Leo: I am writing on behalf of my father, Normand C. and our family. As you know we spoke shortly after my father fractured his hip and underwent surgery. It was a difficult time for us especially my mother. The staff at Hannah Duston was outstanding. Your administrator, Chris Olenio, went out of his way to make my father comfortable and our family welcome. He was willing to assist with even our most minor request. My mother wanted to particularly thank Brian, the physical therapist, and Ted, one of his nurses. Brian was extremely understanding of my father’s situation and condition. Ted promptly recognized the crisis that my father was going through and assisted him in getting him to the hospital for appropriate care. Our whole family wanted me to thank you and your staff at Hannah Duston. You and your facility made a big difference in my father’s care and my family’s peace of mind. Very truly yours, Daniel T. C.


Hannah Duston Healthcare Center

There are many questions one might encounter when trying to find the best possible care for their loved ones.  Below are some frequently asked questions and their answers.

 

Q: What’s the difference between Acute Rehabilitation and Subacute Rehabilitation? 

A: Acute (hospital) level inpatient rehabilitation is appropriate for patients with a rehabilitation diagnosis, who will benefit from an intensive, multidisciplinary acute rehabilitation program. The patient is expected to make significant functional and/or medical improvement within a reasonable time frame. Patients receive up to three hours of therapy. Therapy is provided on both a one to one and group basis, depending on the needs of the individual patient.
 
Subacute level care is less intensive than acute rehabilitation. A multidisciplinary approach, including physical, occupational and speech therapy is provided in the subacute setting, however, the number of hours each patient receives depends on how much the patient can tolerate.
 

Q: Who will be my doctor?

A: Each patient admitted to our hospital is assigned to a physician – called a Physiatrist, (fizz-eye-a-trist) – who specializes in physical rehabilitation medicine. The Physiatrist leads the patient’s rehabilitation team, which includes case management, nursing, therapy, nutrition, neurological psychology and social services. Your Physiatrist will communicate your progress and discharge date to your Primary Care Physician.
 
There is also a medical staff, which consists of specialty physicians who provide consultations to our patients. Some of these physicians may include specialists in orthopedics, neurology, cardiology, nephrology and pulmonary medicine.
 

Q: Can my spouse/family member tour your hospital/facility?

A: We encourage family members to tour the facility prior to admission. Tours are available at any time of the day. Please call the facility for the appropriate contact person to arrange for a tour. For a tour of Whittier Rehabilitation Hospital, Bradford call (978) 372-8000 and for Whittier Rehabilitation Hospital, Westborough call (508) 870-2222.  To tour one of our long term nursing homes, please call the facility directly using the phone number listed on that facilities page on the website.
 

Q: What types of insurance do you accept?

A: Please go to the Hospital Admissions Page of our site for Whittier Rehabilitation Hospital insurance information. Please go to the Nursing Home and Subacute Care Admissions Page for insurance information for one of these facilities.
 

Q: How does my family member get referred to Whittier?

A: A referral is made by your doctor, case manager or social worker. Appropriate patients can also be admitted from the Emergency Room or home.
 
Referrals and admissions to Whittier Rehabilitation Hospitals are coordinated through our Central Admissions Office at (800) 442-1717.
 
Referrals and admissions to individual nursing homes and subacute facilities are made by contacting each facility individually. Please go to the Nursing Home and Subacute Care Admissions Page for this information.
 

Q: Can I arrange to go to Whittier prior to my surgery?

A: There are many surgical procedures that may require inpatient or outpatient rehabilitation following the surgery. If your doctor believes post-surgical rehabilitation services are required, he/she can make arrangements prior to your surgery. It is important to talk to your doctor about your follow-up care.
 

Q: What is our Notice of Privacy Practices?

 
 
 
 
 

TOP 10 Reasons Why You Should Choose Whittier

REASON #6 - Whittier has psychiatrists, neuropsychologists and psychologists on staff for individualized and/or group therapy.