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Dear Elaine: It is with profound appreciation that I write this letter to you to acknowledge the outstanding care that I received during my three week stay on the Transitional Care Unit. Without exception every member of the staff demonstrated professional behavior and standards in the performance of their duties and responsibilities. Today I am able to walk independently due in large part to the care I received while on the TCU. I have every confidence that my recovery was significantly enhanced by the caring attitudes and competent practices of the staff. I wish to extend my deepest gratitude to the following individuals: Chris, Kayla, Nicole, George, Sheryl, Greg, Brittany and Billy. I also want to extend my sincere appreciation to Allison, Catherine, Kelly and Maria who consistently went above and beyond in attending to my clinical and personal needs. Elaine, may I take this opportunity to thank you for the countless kindnesses and professional courtesies you extended to me. I assure you that they were deeply appreciated. God Bless. —Sincerely, Patricia D, MS, MA, RN (Retired)


Whittier Westborough Transitional Care Unit

Whittier Health Network

High Reliability Organization: Whittier Health Network is taking the challenge. 

 

 

Whittier Health Network is taking the challenge and is committed to “Zero Patients Harmed.”

In order to get to zero, Whittier must commit to the process of becoming a “High Reliability Organization.”

Developed by “The Joint Commission Center for Transforming Healthcare” The “High Reliability Organization” (HRO) is described as an organization that performs high risk work without rare and catastrophic events.

The lesson for healthcare is not to be satisfied with modest improvements. Aiming for zero harm is the first step toward achieving it.” 
-Mark R. Chassin, MD, President/CEO, The Joint Commission

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TOP 10 Reasons Why You Should Choose Whittier

REASON #8 - Our compassionate staff, many of whom have worked for our facilities for over 15 years, are dedicated to providing high-quality care.