Dear Alex, I can’t believe as I write this that it is down to my father’s last 48 hours or so at Whittier. It is a bittersweet moment writing this to you, bitter because my father, family, and I will miss you and your extreme empathy, kindness and helpfulness towards my father. Sweet because we get our father back home. Since the first week you have been a huge part of my Dad‘s recovery. It means the world to me and my family that you would take such great care of our father. You are an amazing person and deserve great things in life for how you care and help better people’s lives for the better. Ryan C.

Whittier Rehabilitation Hospital Westborough

Whittier Health Network's Response to COVID-19

UPDATED 6.09.2020


Visitors allowed!  

DPH has allowed nursing homes and, effective June 10, will allow hospitals to welcome the return of resident/patient visitors under specific circumstances. Public health officials do still recommend virtual visitation as a first option. So, even as some restrictions ease, we encourage you continue to take advantage of our virtual alternatives where that’s possible.  

If you do choose to visit, you should expect your visits to be different from the way they were before the pandemic took hold. For example, all visits must be scheduled in advance, held during specific hours, and will be limited in duration.  All visitors to any Whittier facility will be screened for symptoms of COVID-19 before entry and must wear a mask at all times during the visit. All nursing home visitation must occur outside. No nursing home resident may have more than two visitors at a time and hospital patients may have only one visitor at a time.

We know you are eager to see your loved ones, but also committed to keeping them safe.  We know you will work with us to maximize this opportunity for face-to-face interaction while continuing to follow best practices of infection control, helping to keep us all safe.

You will find the nursing home visit acknowledgement here, which we will ask you to sign as you arrive for a visit.

Please contact our rehabilitation hospitals for more information about visiting.

Check back at this site later this week for a scheduling tool. Welcome back!


Whittier continues to follow the guidelines provided by the CDC, CMS and the Massachusetts DPH to ensure the safety of our residents and staff. Actions that Whittier is taking to prevent/reduce the risk of transmission of COVID-19 at its facilities include the following: restricting visitors, screening employees every shift, requiring employees to use PPE as indicated, including N95 and regular facemasks, gowns, face shields, gloves, and droplet precautions equipment, increasing cleaning and sanitizing, placing all new admissions in a room alone for a period of 14 days following admission to facility, providing new admissions  with cloth masks and providing education to them on the use of the masks, hand hygiene and cough etiquette, distancing of residents, limiting residents movements outside their rooms, and separating COVID-19 positive residents from other residents.

In addition, in order to reduce the risk of transmission of COVID-19 at Masconomet Healthcare Center, which has recently had residents and employees test positive for COVD-19, Masconomet has opened a separate unit that will treat only COVID-19 positive residents. This unit will have a dedicated staff treating only COVID-19 positive residents on the unit and will not provide care to anyone else at the facility.

Please know that during this very scary and unnerving time, the health and well-being of our patients/residents and staff continue to be the utmost priority at Whittier Health Network. We are especially proud of and grateful to all the Whittier employees who have been working around the clock to tirelessly and lovingly care for all the patients/residents at Whittier facilities during this challenging time. Whittier will continue to work hard to provide all necessary PPE for all of our dedicated employees. 

Please note that everything regarding COVID-19 is developing and changing rapidly so please check here for any updates. As a reminder, Whittier continues to take the following steps: 

• Whittier will notify a family member or HCP if a resident is showing symptoms of, is being tested for, or has tested positive for COVID-19 or has been exposed to someone who has tested positive for COVID- 19.

• We continue to actively monitor the developing COVID-19 situation, including daily screening of our staff prior to beginning work.

• Like other healthcare facilities in Massachusetts, we have had residents and employees test positive for COVID-19. FOR NOTIFICATIONS OF COVID-19 CONDITIONS INSIDE A SPECIFIC WHITTIER FACILITY, PLEASE SELECT THAT FACILITY'S PAGE FROM THE NAVIGATIONAL MENU IN THE BLUE BAR AT THE TOP OF OUR WEBSITE. As protocol requires, we have been in touch with DPH and will adhere to the directives they provide. We have been following and will continue to follow existing DPH and CDC COVID-19 guidance concerning appropriate testing and, as necessary, protection and quarantine of our employees and patients. We are administering extra monitoring of all patients and staff in facilities where there is a confirmed COVID-19 diagnoses.

If you need more information, please ask your Whittier facility - specific representative. As the situation changes, we may take additional precautionary measures. Whittier Health Network appreciates your patience and support; we are taking these steps to protect all the loved ones who have come to us for care.     

For more information about COVID-19, please visit the CDC website, which is updated frequently. Here are some useful links from the CDC:

Please also visit:

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TOP 10 Reasons Why You Should Choose Whittier

REASON #8 - Our compassionate staff, many of whom have worked for our facilities for over 15 years, are dedicated to providing high-quality care.