Patient and Family Advisory Council

To all the Staff and Nurses in the Bradford Unit at Hannah Duston Healthcare Center: My mother, Eva C., was a patient at Hannah Duston Healthcare Center from February 28, 2011 to March 25, 2011 for physical and occupational therapy. On June 22, 2012, she was admitted to Hannah Duston by medical professionals. During this time, she and all our family were extremely pleased with her care. All of the Hannah Duston staff, nurses, and aids were friendly, caring, and very compassionate. They all became her caring family of friends. On behalf of my sisters, Joan M. and Maureen M., we want to extend to all of you at Hannah Duston our heartfelt “Thank You.” All of you did much to make our Mom’s stay up to her passing on June 22, 2013, as comfortable and pain free as possible. You are a great team of care-giving professionals. Thank you all. God bless your good work for our mother and all your patients. —With much appreciation, Lois S. C.


Hannah Duston Healthcare Center

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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