Patient and Family Advisory Council

Dear Elaine: It is with profound appreciation that I write this letter to you to acknowledge the outstanding care that I received during my three week stay on the Transitional Care Unit. Without exception every member of the staff demonstrated professional behavior and standards in the performance of their duties and responsibilities. Today I am able to walk independently due in large part to the care I received while on the TCU. I have every confidence that my recovery was significantly enhanced by the caring attitudes and competent practices of the staff. I wish to extend my deepest gratitude to the following individuals: Chris, Kayla, Nicole, George, Sheryl, Greg, Brittany and Billy. I also want to extend my sincere appreciation to Allison, Catherine, Kelly and Maria who consistently went above and beyond in attending to my clinical and personal needs. Elaine, may I take this opportunity to thank you for the countless kindnesses and professional courtesies you extended to me. I assure you that they were deeply appreciated. God Bless. —Sincerely, Patricia D, MS, MA, RN (Retired)


Whittier Westborough Transitional Care Unit

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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Medicare and Insurances Accepted

  • AETNA/US Healthcare
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  • Focus Healthcare
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  • Holland Compcare
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  • Tufts Associated Health Plan
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