Patient and Family Advisory Council

To the Administrator: The people in your employ have all made my father’s life better. The commitment and care they have provided to my Father has been exceptional. I do not know how you have accomplished this atmosphere of excellence but I do think you should not stop what are doing. Do not stop. Remain as you are. You are quality. There is no substitute. Quality comes from caring, for your own as much as for others


Oak Knoll Healthcare Center

What is the PFAC?

The Patient and Family Advisory Council was established at Whittier Rehabilitation Hospital-Bradford in October 2010.  It is comprised of patients, family members, and staff who collaborate on ways to improve the quality of care and accessibility of the hospital.  The council acts as advocates for patients and their families while promoting the philosophy of patient-centered care.

Goals and Accomplishments

Through the direct efforts of the PFAC, the following goals have been accomplished:

  • A Glossary of Hospital Staff was created in January 2011.  The glossary outlines Whittier’s clinical staff and their roles.  It is given to every patient upon admission in their education packet.
  • An Introduction DVD was completed in February 2012 and introduces the patient and family to the hospital and key personnel.  The DVD is shown continuously in every patient room on the Whittier channel.
  • An Outpatient Seating Area was installed in January 2012 just outside the entrance to the Outpatient Department.  This gives patients a place to sit while awaiting transportation.
  • A Medical Health Passport was created and finalized in October 2012.  It is given to all patients to use in recording all of their pertinent health information and is portable so that the patient will be able to carry it with them at all times.

Interested in becoming a member?

If you or someone you know is interested in becoming a member of the PFAC or you would like more information please contact: Joyce Willette, Customer Relations Coordinator, at (978) 469-1421 or via email at jwillette@whittierhealth.com

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Medicare and Insurances Accepted

  • AETNA/US Healthcare
  • Anthem BC
  • Blue Cross/Blue Shield of MA
  • CIGNA/Healthsource MA/NH
  • Fallon Community Health Plan
  • Focus Healthcare
  • Harvard Pilgrim Health Care
  • Holland Compcare
  • Neighborhood Health Plan
  • Tufts Associated Health Plan
  • Unicare (GIC Indemnity)
  • United Payors/United Providers