Frequently Asked Questions
There are many questions one might encounter when trying to find the best possible care for their loved ones. Below are some frequently asked questions and their answers.
What are your Admission Guidelines
Physicians/office staff and VNAs must specify that they are looking for an inpatient admission from the doctor’s office or from home when they call our central admission line at (800) 442-1717.
Patient demographics, inclusive of the insurance carrier and policy number(s), along with pertinent clinical information outlined below will need to be faxed to (978) 556-5916.
What’s the difference between Acute Rehabilitation and Subacute Rehabilitation?
Who will be my doctor?
Each patient admitted to our hospital is assigned to a physician – called a Physiatrist, (fizz-eye-a-trist) – who specializes in physical rehabilitation medicine. The Physiatrist leads the patient’s rehabilitation team, which includes case management, nursing, therapy, nutrition, neurological psychology and social services. Your Physiatrist will communicate your progress and discharge date to your Primary Care Physician.
There is also a medical staff, which consists of specialty physicians who provide consultations to our patients. Some of these physicians may include specialists in orthopedics, neurology, cardiology, nephrology and pulmonary medicine.
Can my spouse/family member tour your hospital/facility?
We encourage family members to tour the facility prior to admission. Tours are available at any time of the day. Please call the facility for the appropriate contact person to arrange for a tour. For a tour of Whittier Rehabilitation Hospital, Bradford call (978) 372-8000 and for Whittier Rehabilitation Hospital, Westborough call (508) 870-2222. To tour one of our long term nursing homes, please call the facility directly using the phone number listed on that facilities page on the website.
What types of insurance do you accept?
Please visit the Refer a Patient Page for admissions and insurance information for our skilled nursing facilities and rehabilitation hospitals.
How does my family member get referred to Whittier?
Can I arrange to go to Whittier prior to my surgery?
There are many surgical procedures that may require inpatient or outpatient rehabilitation following the surgery. If your doctor believes post-surgical rehabilitation services are required, he/she can make arrangements prior to your surgery. It is important to talk to your doctor about your follow-up care.
What is our Notice of Privacy Practices?
Click the link below for our PDF on Privacy Practices.
Hospital Charge Listing
As required by The Centers for Medicare and Medicaid Services (CMS), a complete list of standard hospital charges for each Network hospital is provided here.
Whittier Health Network acknowledges the importance of patients’ access to information. The Network hospitals Charge Description Masters, also known as CDMs, contain the prices of all services and procedures.
Transitional Care Units
State-of-the-art Transitional Care Units facilities offer short term rehabilitation for patients needing post operative care to recover and return back home.
Skilled Nursing Facilities
Our interdisciplinary team of skilled nursing care professionals develop individual programs of restorative care for each resident.
We offer in-home medical and rehabilitation services for patients in MA. From home nursing services to 24/7 services, we are staffed to meet your home care needs.