Whittier Health Network

FAQ

Frequently Asked Questions

There are many questions one might encounter when trying to find the best possible care for their loved ones. Here are some frequently asked questions and their answers.

What are your Admission Guidelines

Physicians/office staff and VNAs must specify that they are looking for an inpatient admission from the doctor’s office or from home when they call our central admission line at (800) 442-1717.

Patient demographics, inclusive of the insurance carrier and policy number(s), along with pertinent clinical information outlined below will need to be faxed to (978) 478-3040.

What’s the difference between Acute Rehabilitation and Subacute Rehabilitation?
Acute (hospital) level inpatient rehabilitation is appropriate for patients with a rehabilitation diagnosis, who will benefit from an intensive, multidisciplinary acute rehabilitation program. The patient is expected to make significant functional and/or medical improvement within a reasonable time frame. Patients receive up to three hours of therapy. Therapy is provided on both a one to one and group basis, depending on the needs of the individual patient.
Subacute level care is less intensive than acute rehabilitation. A multidisciplinary approach, including physical, occupational and speech therapy is provided in the subacute setting, however, the number of hours each patient receives depends on how much the patient can tolerate.
Who will be my doctor?

Each patient admitted to our hospital is assigned to a physician – called a Physiatrist, (fizz-eye-a-trist) – who specializes in physical rehabilitation medicine. The Physiatrist leads the patient’s rehabilitation team, which includes case management, nursing, therapy, nutrition, neurological psychology and social services. Your Physiatrist will communicate your progress and discharge date to your Primary Care Physician.

There is also a medical staff, which consists of specialty physicians who provide consultations to our patients. Some of these physicians may include specialists in orthopedics, neurology, cardiology, nephrology and pulmonary medicine. 

Can my spouse/family member tour your hospital/facility?

We encourage family members to tour the facility prior to admission. Tours are available at any time of the day. Please call the facility for the appropriate contact person to arrange for a tour. For a tour of Whittier Rehabilitation Hospital, Bradford call (978) 372-8000 and for Whittier Rehabilitation Hospital, Westborough call (508) 870-2222.  To tour one of our long term nursing homes, please call the facility directly using the phone number listed on that facilities page on the website.

What types of insurance do you accept?

Please visit the Refer a Patient Page for admissions and insurance information for our skilled nursing facilities and rehabilitation hospitals.

How does my family member get referred to Whittier?
A referral is made by your doctor, case manager or social worker. Appropriate patients can also be admitted from the Emergency Room or home.
Referrals and admissions to Whittier Rehabilitation Hospitals are coordinated through our Central Admissions Office at (800) 442-1717.
Referrals and admissions to individual nursing homes and subacute facilities are made by contacting each facility individually. Please go to the Nursing Home and Subacute Care Admissions Page for this information.
Can I arrange to go to Whittier prior to my surgery?

There are many surgical procedures that may require inpatient or outpatient rehabilitation following the surgery. If your doctor believes post-surgical rehabilitation services are required, he/she can make arrangements prior to your surgery. It is important to talk to your doctor about your follow-up care.

What is our Notice of Privacy Practices?

Click the link below for our PDF on Privacy Practices.

Whittier Health Network Privacy Practices 0618

Hospital Charge Listing

As required by The Centers for Medicare and Medicaid Services (CMS), a complete list of standard hospital charges for each Network hospital is provided here.

Whittier Health Network acknowledges the importance of patients’ access to information. The Network hospitals Charge Description Masters, also known as CDMs, contain the prices of all services and procedures.

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Long-Term Acute Care (LTAC)

Our hospitals in Bradford and Westborough
help patients who
have long-term,
complex acute, and chronic medical needs.

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Acute Rehabilitation

Our hospitals in Bradford and Westborough provide a wide array of intense rehabilitation services to facilitate independence and a safe discharge back to your home and community.

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Transitional Care Units

State-of-the-art Transitional Care Units facilities offer short term rehabilitation for patients needing post operative care to recover and return back home.

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Skilled Nursing Facilities

Our interdisciplinary team of professionals develop individual programs of rehabilitation for
short-term patients as well as restorative care
for long-term residents.

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Outpatient Services

Our highly trained rehabilitation staff in Bradford and Westborough offers hospital-based one-on-one therapy along with a wide range of specialized clinics and services.