If you need more information about our visitation policies, please ask your Whittier facility-specific representative. Whittier Health Network appreciates your patience and support in protecting all the loved ones who have come to us for care.

Visitation at Whittier Rehabilitation Hospital Bradford

CURRENT STATUS: INDOOR & OUTDOOR VISITATION IS ALLOWED
• FULLY VACCINATED VISITORS: NO APPOINTMENT NEEDED
• BY APPOINTMENT ONLY FOR THOSE WHO HAVE NOT BEEN VACCINATED

As the state of Massachusetts continues to progress thorough the phases of the pandemic and with more individuals becoming fully vaccinated, we are pleased to announce the following expansion of our visiting hours effective immediately, as long as certain criteria are met.

• Visitation is now available daily, including Saturday and Sunday, from 1pm to 8pm.
• For fully vaccinated patients, visits are allowed AFTER the patient has received a negative COVID result (usually 24 hours after admission).
• For unvaccinated patients, they must now complete a 7-day quarantine period before scheduling a visit.
• You must still check in at the front reception desk for the temperature and screening process.

Who can visit/have visitors?

  • Anyone approved by patient/next of kin to visit.
  • Must be over 18 years of age (unless a child of the patient).
  • ONLY people who agree to terms of the visit and sign the acknowledgment form.
  • Patients that have completed the vaccination process, are 2 weeks out from their final dose and have had a negative Covid test after admission.
  • Unvaccinated patients completing the updated 5-day isolation/quarantine following their admission.
  • Patients who are not presenting with any signs/symptoms of possible COVID-19 infection.
  • Visits may be scheduled for “hands on” patient/family teaching as long as they are fully vaccinated.

Terms of visit:

  • Fully Vaccinated Visitors may come in for visitation without scheduling an appointment with Case Manager. Unvaccinated visitors must still make an appointment with Case Manager. The target visitation timeframe will be daily, including Sat/Sun, from 1pm – 8pm.
  • Only 1 visitor is allowed per patient during the session, however, patients may have more than 1 visitor per day.
  • All visitors must be screened prior to visitation, complete the questionnaire, perform hand hygiene and have their temperature checked. Visitors with temperatures of 99.2 degrees or greater cannot visit and will be asked to leave.
  • All Visitors must wear a mask.
  • All visits are monitored by a WRH staff member.
  • Visitors must provide/complete the acknowledgement form indicating that they are aware of and agree to the conditions of the visit.
  • Social distancing MUST be maintained during the visit (no touching, hugging, food, etc…)

Where visits will occur:

  • After patients have completed their quarantine period, they will be able to have a visitor.
  • Fully vaccinated visitors may visit patients in their room or in the Unit Day Room.
  • All visits with unvaccinated visitors will take place in the East and West Unit Day Rooms or in room if the patient is in a private room.
  • Cleaning and disinfecting of all visiting area surfaces will occur immediately following the visit.

How visits will get scheduled:

  • Case Management will review the inpatient list to determine who qualifies for visits based upon the guidelines.
  • The qualifying patients will be asked if they want to schedule a visit and with whom.
  • If there are any situations or circumstances of visitation that do not follow these guidelines, approval by the Administrator/Medical Director/DON for those instances is required.
  • Once confirmed, a Buzz alert is sent out by CM alerting all about the schedule.
  • Reception desk is also sent a schedule for that day.

**Please note this is in ADDITION to Virtual visits.
** We have the right to restrict visitors if at any time they are non-compliant with our guidelines.

We have also had to make the difficult decision of not allowing large gatherings to take place during the Thanksgiving holiday.   Please know that we understand how difficult it is on you and your loved one to be apart, however our primary concern is ensuring the safety and well-being of our patients and staff and keeping the virus out of our facility.   We can arrange Face Time or Zoom chats for you to see your loved one more frequently during the holiday season.

Whittier reserves the right to adjust this policy as cases in our communities continue to rise.

Thank you for your understanding and stay safe.

Please contact your Case Manager for information regarding our visitation policy.

Visitation at Whittier Bradford Transitional Care Unit

As of September 28, Whittier Bradford Transitional Care Unit has 0 confirmed cases of COVID-19. In addition, Whittier Bradford TCU has had 0 clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.

CURRENT STATUS:
INDOOR AND OUTDOOR VISITATION IS ALLOWED

All COVID negative, COVID recovered, and new admissions with no known or suspected COVID exposure may have prearranged indoor or outdoor visits. The location of these visits will be determined by the facility, subject to the safety and health of the residents. Each visit may last up to 45 minutes. For indoor visits, visitors must enter through the TCU Patio Gate where they will be escorted to the TCU Activity Room to be screened. Upon successful completion of the screening, visitors must remain in the Activity Room for their visitation. At the conclusion of the visitation, visitors must promptly exit through the double doors leading back out to the TCU Patio. For outdoor visits, visitors must enter through the TCU Patio to be screened. Upon successful completion of the screening, all visitors must remain on the TCU Patio. ALL VISITORS MUST BRING AND WEAR MASKS DURING VISITATION. Please contact Joe Cacciatore, Activities Director at (978) 469-1496 in advance to schedule an indoor or outdoor visit.

Visitation at Whittier Rehabilitation Hospital Westborough

CURRENT STATUS:
Visitation hours are from 10 am – 7:30 pm

• Effective Monday, 9/26/2022 each patient on the LTCH or IRF Hospital Units may have more than one visitor at a time. We are not encouraging large groups in patient rooms.

• We are happy to increase the visitation opportunities for our patients and family members but we all need to be mindful that visitations cannot interfere with scheduled medical or therapy treatments.

• Although we are not limiting the number of visitors at one time, we do need to keep in mind room capacities, roommates and the safety of our patients.

• Visits may be indoor or outdoor (weather dependent – when a visitor brings the patient outside if the patient is clinically able to tolerate it).
• Each visitor must check in and be screened at front reception upon entering the building. Visitors will be asked to review and complete this acknowledgment form for each visit.
• PPE is mandatory during the visitation.  Visitors must bring and wear a mask the entire time in the building, including during the visitation.
• There will be absolutely NO dining, eating or drinking by visitors during any visitation.
• Children under the age of 16 cannot visit UNLESS they are the children of a current inpatient.

For the safety of our patients, any visitor’s non-compliance with the above guidelines may result in the suspension of visitation privileges for that individual.

 

Visitation at Whittier Westborough Transitional Care Unit

As of September 28, Whittier Westborough Transitional Care Unit has 1 confirmed case of COVID-19. In addition, Whittier Westborough TCU has had 0 clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.

CURRENT STATUS:
INDOOR AND OUTDOOR VISITATION IS ALLOWED

Visitation hours are 10am – 8pm, 7 days a week

PLEASE NOTE – we regret to say that due to the continuing public health emergency, visitors are not allowed to dine with patients.

All COVID negative, COVID recovered, and new admissions with no known or suspected COVID exposure may have prearranged indoor or outdoor visits. The location of these visits will be determined by the facility, subject to the safety and health of the residents. Each visit may last up to 45 minutes. For indoor visits, visitors must enter through the main entrance to be screened. Upon successful completion of the screening, visitors must proceed directly to the patio or cinema room for their visitation. At the conclusion of the visitation, visitors must promptly exit through the front entrance. For outdoor visits, visitors must enter through the main entrance of the building to be screened. Upon successful completion of the screening, all visitors must walk around the outside of the building to the rear parking lot. ALL VISITORS MUST BRING AND WEAR MASKS DURING VISITATION. Please contact Marlo Keith at 508-871-2176 in advance to schedule an indoor or outdoor visit.

Visitation at Hannah Duston Healthcare Center

As of September 28, Hannah Duston Healthcare Center has 0 confirmed cases of COVID-19. In addition, Hannah Duston Healthcare Center has had 0 clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.

CURRENT STATUS:
All units are open to visitation as of today.

While residents have the right to receive visitors at all times and make choices about aspects of their life in the facility that are significant to them, there may be times when the scope and severity of an outbreak warrants the health department to intervene with the facility’s operations. We expect these situations to be extremely rare and only occur after the facility has been working with the health department to manage and prevent escalation of the outbreak. We also expect that if the outbreak is severe enough to warrant pausing visitation, it would also warrant a pause on accepting new admissions (as long as there is adequate alternative access to care for hospital discharges). For example, in a nursing homes where, despite collaborating with the health department over several days, there continues to be uncontrolled transmission impacting a large number of residents (e.g., more than 30% of residents became infected*), the health department advised the facility to pause visitation and new admissions temporarily. In this situation, the nursing home would not be out of compliance with CMS’ requirements.

GUIDANCE FOR VISITATION ON OPEN UNITS:
While it is safer for visitors to refrain from entering during an outbreak investigation, visitors are still allowed in the facility. Any visitor who chooses to enter when there have been cases in the facility within the last 14 days is doing so with the understanding that there is a risk of contracting and/or spreading COVID-19. Visitors who choose to enter during such outbreak must adhere to strict hand washing, wearing a face mask at all times (regardless of vaccination status) as well as any other PPE as appropriate, and visiting only in the resident’s room. Please contact any of the leadership at Hannah Dusston if you may need further clarification on this matter.

All COVID negative, COVID recovered, and newly admitted residents with no known or suspected COVID exposure may have in-person visitation which will occur in designated indoor or outdoor visitation spaces or in the resident’s room. The designated location of these visits will be determined by the facility, subject to the conditions within the facility, the safety and health of the residents and the visitors, and current DPH Guidelines.

All visitors must enter through the main entrance to be screened. Upon successful completion of the screening, visitors will be directed to the appropriate visitation site. All visitors and residents (as they are able to do so) must wear face masks for the duration of the visit.

The facility is currently allowing residents who are fully vaccinated to be visited by loved ones who are also fully vaccinated (meaning 14 days after receiving the final required does of a vaccine) in their rooms if either: (1) the resident resides in a private room; or (2) the resident’s roommate is also fully vaccinated. Children who are not of age to be vaccinated, like all others who are not vaccinated, may not visit a resident in the resident’s room. They must have their visits in a designated space.

If the resident or visitor has not been vaccinated, indoor visitation will be held in the Activities Room.

In addition to indoor visitation, the facility offers outdoor visits dependent upon weather, availability of outdoor space and the health and well-being of the resident.

The facility will continue to accommodate compassionate care visits for residents, regardless of vaccination and outbreak status, when appropriate. Compassionate care visits include end of life care as well as certain other situations.

Visitation at Masconomet Healthcare Center

As of September 28, Masconomet Healthcare Center has 4 confirmed cases of COVID-19. In addition, Masconomet Healthcare Center has had 0 clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.

CURRENT STATUS:
INDOOR AND OUTDOOR VISITATION IS ALLOWED

While it is safer for visitors to refrain from entering during an outbreak investigation, visitors are still allowed in the facility. Any visitor who chooses to enter when there have been cases in the facility within the last 14 days is doing so with the understanding that there is a risk of contracting and/or spreading COVID-19. Visitors who choose to enter during such outbreak must adhere to strict hand washing, wearing a face mask at all times (regardless of vaccination status) as well as any other PPE as appropriate, and visiting only in the resident’s room. Please contact any of the leadership at Masconomet Healthcare Center if you may need further clarification on this matter.

All COVID negative, COVID recovered, and newly admitted residents with no known or suspected COVID exposure may have in-person visitation which will occur in designated indoor or outdoor visitation spaces or in the resident’s room. The designated location of these visits will be determined by the facility, subject to the conditions within the facility, the safety and health of the residents and the visitors, and current DPH Guidelines.

All visitors must enter through the main entrance to be screened. Upon successful completion of the screening, visitors will be directed to the appropriate visitation site. All visitors and residents (as they are able to do so) must wear face masks for the duration of the visit.

The facility is currently allowing residents who are fully vaccinated to be visited by loved ones who are also fully vaccinated (meaning 14 days after receiving the final required does of a vaccine) in their rooms if either: (1) the resident resides in a private room; or (2) the resident’s roommate is also fully vaccinated. Children who are not of age to be vaccinated, like all others who are not vaccinated, may not visit a resident in the resident’s room. They must have their visits in a designated space.

If the resident or visitor has not been vaccinated, indoor visitation will be held in the Music room.

In addition to indoor visitation, the facility offers outdoor visits dependent upon weather, availability of outdoor space and the health and well-being of the resident.

The facility will continue to accommodate compassionate care visits for residents, regardless of vaccination and outbreak status, when appropriate. Compassionate care visits include end of life care as well as certain other situations.

 

Visitation at Nemasket Healthcare Center

As of September 28, Nemasket Healthcare Center has 1 confirmed case of COVID-19. In addition, Nemasket Healthcare Center has had 0 clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.

CURRENT STATUS:
INDOOR AND OUTDOOR VISITATION ALLOWED

While it is safer for visitors to refrain from entering during an outbreak investigation, visitors are still allowed in the facility. Any visitor who chooses to enter when there have been cases in the facility within the last 14 days is doing so with the understanding that there is a risk of contracting and/or spreading COVID-19. Visitors who choose to enter during such outbreak must adhere to strict hand washing, wearing a face mask at all times (regardless of vaccination status) as well as any other PPE as appropriate, and visiting only in the resident’s room. Please contact any of the leadership at Nemasket if you may need further clarification on this matter.

All COVID negative, COVID recovered, and newly admitted residents with no known or suspected COVID exposure may have in-person visitation which will occur in designated indoor or outdoor visitation spaces or in the resident’s room. The designated location of these visits will be determined by the facility, subject to the conditions within the facility, the safety and health of the residents and the visitors, and current DPH Guidelines.

All visitors must enter through the main entrance to be screened. Upon successful completion of the screening, visitors will be directed to the appropriate visitation site. All visitors and residents (as they are able to do so) must wear face masks for the duration of the visit.

The facility is currently allowing residents who are fully vaccinated to be visited by loved ones who are also fully vaccinated (meaning 14 days after receiving the final required does of a vaccine) in their rooms if either: (1) the resident resides in a private room; or (2) the resident’s roommate is also fully vaccinated. Children who are not of age to be vaccinated, like all others who are not vaccinated, may not visit a resident in the resident’s room. They must have their visits in a designated space.

If the resident or visitor has not been vaccinated, indoor visitation will be held in the FRONT LOBBY.

In addition to indoor visitation, the facility offers outdoor visits dependent upon weather, availability of outdoor space and the health and well-being of the resident.

The facility will continue to accommodate compassionate care visits for residents, regardless of vaccination and outbreak status, when appropriate. Compassionate care visits include end of life care as well as certain other situations.

Visitation at Oak Knoll Healthcare Center

As of September 28, Oak Knoll Healthcare Center has 0 confirmed cases of COVID-19. In addition, Oak Knoll Healthcare Center has had 0 cluster of three or more residents/staff with new onset of respiratory symptoms within s72 hours of each other.

CURRENT STATUS:
VISITATION ON ALL THREE UNITS IS ALLOWED AT THIS TIME
OUTDOOR VISITATION IS ALLOWED

While it is safer for visitors to refrain from entering during an outbreak investigation, visitors are still allowed in the facility. Any visitor who chooses to enter when there have been cases in the facility within the last 14 days is doing so with the understanding that there is a risk of contracting and/or spreading COVID-19. Visitors who choose to enter during such outbreak must adhere to strict hand washing, wearing a face mask at all times (regardless of vaccination status) as well as any other PPE as appropriate, and visiting only in the resident’s room. Please contact any of the leadership at Oak Knoll if you may need further clarification on this matter.

All COVID negative, COVID recovered, and newly admitted residents with no known or suspected COVID exposure may have in-person indoor visitation which will occur in designated indoor or outdoor visitation spaces or in the resident’s room. The designated location of these visits will be determined by the facility, subject to the conditions within the facility, the safety and health of the residents and the visitors, and current DPH Guidelines.

All visitors must enter through the main entrance to be screened. Upon successful completion of the screening, visitors will be directed to the appropriate visitation site. All visitors and residents (as they are able to do so) must wear face masks for the duration of the visit.

The facility is currently allowing residents who are fully vaccinated to be visited by loved ones who are also fully vaccinated (meaning 14 days after receiving the final required does of a vaccine) in their rooms if either: (1) the resident resides in a private room; or (2) the resident’s roommate is also fully vaccinated. Children who are not of age to be vaccinated, like all others who are not vaccinated, may not visit a resident in the resident’s room. They must have their visits in a designated space.

In addition to indoor visitation, the facility offers outdoor visits dependent upon weather, availability of outdoor space and the health and well-being of the resident.

The facility will continue to accommodate compassionate care visits for residents, regardless of vaccination and outbreak status, when appropriate. Compassionate care visits include end of life care as well as certain other situations.

Visitation at Port Healthcare Center

As of September 28, Port Healthcare Center has 0 confirmed cases of COVID-19. In addition, Port Healthcare Center has had 0 clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.

CURRENT STATUS:
All units are OPEN to visitation.

While it is safer for visitors to refrain from entering during an outbreak investigation, visitors are still allowed in the facility. Any visitor who chooses to enter when there have been cases in the facility within the last 14 days is doing so with the understanding that there is a risk of contracting and/or spreading COVID-19. Visitors who choose to enter during such outbreak must adhere to strict hand washing, wearing a face mask at all times (regardless of vaccination status) as well as any other PPE as appropriate, and visiting only in the resident’s room. Please contact any of the leadership at Port Healthcare Center if you may need further clarification on this matter.

All COVID negative, COVID recovered, and newly admitted residents with no known or suspected COVID exposure may have in-person visitation which will occur in designated indoor or outdoor visitation spaces or in the resident’s room. The designated location of these visits will be determined by the facility, subject to the conditions within the facility, the safety and health of the residents and the visitors, and current DPH Guidelines.

All visitors must enter through the main entrance to be screened. Upon successful completion of the screening, visitors will be directed to the appropriate visitation site. All visitors and residents (as they are able to do so) must wear face masks for the duration of the visit.

The facility is currently allowing residents who are fully vaccinated to be visited by loved ones who are also fully vaccinated (meaning 14 days after receiving the final required does of a vaccine) in their rooms if either: (1) the resident resides in a private room; or (2) the resident’s roommate is also fully vaccinated. Children who are not of age to be vaccinated, like all others who are not vaccinated, may not visit a resident in the resident’s room. They must have their visits in a designated space.

If the resident or visitor has not been vaccinated, indoor visitation will be held in the main dining room.

In addition to indoor visitation, the facility offers outdoor visits dependent upon weather, availability of outdoor space and the health and well-being of the resident.

The facility will continue to accommodate compassionate care visits for residents, regardless of vaccination and outbreak status, when appropriate. Compassionate care visits include end of life care as well as certain other situations.

Visitation at Sippican Healthcare Center

As of September 28, Sippican Healthcare Center has 1 confirmed case of COVID-19. In addition, Sippican Healthcare Center has had 0 clusters of three or more residents/staff with new onset of respiratory symptoms within 72 hours of each other.

CURRENT STATUS:
INDOOR AND OUTDOOR VISITATION ARE ALLOWED

While it is safer for visitors to refrain from entering during an outbreak investigation, visitors are still allowed in the facility. Any visitor who chooses to enter when there have been cases in the facility within the last 14 days is doing so with the understanding that there is a risk of contracting and/or spreading COVID-19. Visitors who choose to enter during such outbreak must adhere to strict hand washing, wearing a face mask at all times (regardless of vaccination status) as well as any other PPE as appropriate, and visiting only in the resident’s room. Please contact any of the leadership at Sippican Healthcare Center if you may need further clarification on this matter.

All COVID negative, COVID recovered, and newly admitted residents with no known or suspected COVID exposure may have in-person indoor visitation which will occur in designated indoor or outdoor visitation spaces or in the resident’s room. The designated location of these visits will be determined by the facility, subject to the conditions within the facility, the safety and health of the residents and the visitors, and current DPH Guidelines.

All visitors must enter through the main entrance to be screened. Upon successful completion of the screening, visitors will be directed to the appropriate visitation site. All visitors and residents (as they are able to do so) must wear face masks for the duration of the visit.

The facility is currently allowing residents who are fully vaccinated to be visited by loved ones who are also fully vaccinated (meaning 14 days after receiving the final required does of a vaccine) in their rooms if either: (1) the resident resides in a private room; or (2) the resident’s roommate is also fully vaccinated. Children who are not of age to be vaccinated, like all others who are not vaccinated, may not visit a resident in the resident’s room. They must have their visits in a designated space.

In addition to indoor visitation, the facility offers outdoor visits dependent upon weather, availability of outdoor space and the health and well-being of the resident.

The facility will continue to accommodate compassionate care visits for residents, regardless of vaccination and outbreak status, when appropriate. Compassionate care visits include end of life care as well as certain other situations.