High Reliability Organization: Whittier Health Network is taking the challenge.
Whittier Health Network is taking the challenge and is committed to “Zero Patients Harmed.”
In order to get to zero, Whittier must commit to the process of becoming a “High Reliability Organization.”
Developed by “The Joint Commission Center for Transforming Healthcare” The “High Reliability Organization” (HRO) is described as an organization that performs high risk work without rare and catastrophic events.
“The lesson for healthcare is not to be satisfied with modest improvements. Aiming for zero harm is the first step toward achieving it.”
-Mark R. Chassin, MD, President/CEO, The Joint Commission